- Store Policies
MoonStruck Gifts 3009 West Genesee Street, Syracuse NY 13219
QUESTION? Call Anne! – Do you need more information about an item? Or an opinion? Help deciding which item you want? A color question? A size question? Call me at 315 488-1224 – I’ll be glad to help you out. I know that sometimes a picture just doesn’t tell you enough. In fact I am the one who chose every item you see on this website and I’ve seen them all - up close and personal and I’ll be happy to help you out. I am available almost every day from 8am to 6pm EST. Or email me at firstname.lastname@example.org.
Credit Card PRE-ORDERS and SPECIAL ORDERS Pre-orders and special orders placed by credit card will be charged a 50% non-refundable deposit at the time the order is placed. The remaining 50% and any applicable shipping fees will be charged when the item(s) are shipped. All pre-orders and special orders are final sales and may not be returned.
Pre-orders and special orders placed by PayPal will be charged the entire cost of the order at the time they are placed. All pre-orders and special orders are final sales and may not be returned.
PayPal PRE-ORDERS and SPECIAL ORDERS
Pre-orders and special orders placed by PayPal will be charged the entire cost of the order at the time they are placed. All pre-orders and special orders are final sales and may not be returned. Special orders may be exempted from flat rate and free shipping offers.
SALE PURCHASE POLICY - All sale purchases are final, prior sales excluded from sale price.
RETURN POLICY -
You must notify us within 5 days of receipt of your merchandise if you would like to return it. Returns for undamaged items must be made within 5-days of receipt.
Special Order Merchandise purchases are final.(Merchandise which is out-of-stock and has been special ordered for you).
We reserve the right to charge the customer for any additional charges incurred in delivery due to incorrect address information submitted by the customer.
Halloween items may not be returned after October 15 of the year they were purchased.
Christmas items may not be returned after December 15 of the year they were purchased.
Life size figures are NON--RETURNABLE, NON-REFUNDABLE.
Damaged Merchandise - PLEASE CONTACT US IMMEDIATELY!
All merchandise is inspected and carefully packaged prior to shipping. All packages are insured for the full sale price of the items shipped.
1. All claims for broken, defective or damaged merchandise must be made within 5 days of receipt of merchandise.
2. Keep damaged items, carton and packing materials. The parcel carrier may need to inspect these items as part of the claims process.
3. Call customer service at 315 488-1224 or email email@example.com. We will assist in the replacement or refund the cost of the damaged merchandise.
4. Once you report the damage to us, we will claim damages with the carrier.
5. If no replacement is possible, merchandise and shipping cost will be credited or refunded.*
* SALE ITEMS THAT ARRIVE DAMAGED will not be replaced with the same item if that item is no longer on sale.
If for any other reason you are not satisfied with your purchase, you can return the merchandise in its original condition and packaging with a copy of your email order confirmation or packing slip for an exchange or a refund. Please notify us in advance via email to firstname.lastname@example.org. Include your order number in the subject line of the email and tell us the reason for return. If the merchandise appears to be used and not in its original condition we cannot accept exchanges or returns. We only refund shipping charges if the return is a result of our error.
LISTING ERRORS -
We make every effort possible to make certain that all item prices listed are accurate, but unfortunately, mistakes occasionally happen. In the event that an item's price is posted incorrectly, we will notify you of the error and give you the option of cancellation or paying the correct price.
LOST OR STOLEN DELIVERIES - We are not responsible for loss, damage or missing contents that occurred after our delivery provider has delivered to your designated address.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected: As part of the order process, the following information is collected from shoppers:
Name, Shipping/Billing Address, Email address, Phone number Credit/Debit Card Information
How That Information Is Used: The information we collect is used to fill your order, to contact you if we have questions, or to send email with store announcements or special offers.
Our Commitment To The Security of Your Data WE WILL NEVER, EVER SHARE YOUR EMAIL ADDRESS OR PERSONAL INFORMATION WITH ANYBODY!!!!
Contact by email or telephone anytime you have questions! Thank you for visiting our website!